Timeframes for processing new applications is 120 days, renewal applications
150 days, and license changes 75 days.
Processing a Statement of Deficiencies (SOD) resulting from a survey or complaint
investigation may take up to 10 days.
Facilities have 10 days following receipt of a Statement of Deficiencies to request
an informal dispute resolution meeting, and 30 days following an Enforcement Decision
by the Department to appeal for an administrative hearing.
Surveys and Investigations:
Child care centers are routinely surveyed annually; small group homes are routinely
surveyed semi-annually. Additional surveys may be required when a center adds or changes
services and capacities. All complaints alleging violations of rules or statutes are
investigated; a survey is conducted if necessary for the investigation.
Informal Dispute Resolutions and Appeals:
Informal dispute resolutions: A provider may request in writing to dispute one or
more findings in a Statement of Deficiencies. Possible resolutions to this request may be: upholding
the finding(s), modifying the finding(s), or removing the finding(s).
Appeal: A provider may appeal an adverse decision by the Department resulting from
a Statement of Deficiencies to a hearing before an Administrative Judge. The Administrative
Judge may recommend to the Director of the Department of Health Services that the Department’s
decision be upheld, modified, or disapproved.
Plan of Corrections (POC):
A provider has 10 days following receipt of a Statement of Deficiencies to submit a Plan of
Corrections (also called a Written Document of Corrections or WDOC), which includes for each
deficiency: date the correction was or will be made; how the deficiency was resolved; how the
problem will be prevented in the future; and name of the individual responsible for resolving
Each Child Care Office maintains files available for public review which include copies
of applications and supporting documents, licenses, inspection and complaint investigation
reports, Statements of Deficiencies, Plans of Correction, and other public non-confidential
information. These may be viewed at the office, faxed, or mailed (10 pages free, 25 cents per
page thereafter). Any confidential information has been removed from public files.