Time Required:

1.

Timeframes for processing initial applications is 120 days. Timeframes for processing all other applications is 180 days.

2.

Processing a Statement of Deficiencies (SOD) resulting from a survey or complaint investigation may take up to 30 working days, after the end of the survey or conclusion of the complaint investigation.

3.

Facilities have 10 working days following receipt of a Statement of Deficiencies to submit a written informal dispute resolution.

Surveys and Investigations:

Residential facilities are surveyed annually. Additional surveys may be required when an Residential Facility adds or changes services, capacities and/or changes ownership. A survey is conducted if, necessary, for the investigation of complaints alleging violations of rules or statutes. For more information see the Residential Licensing Web Site.

Plan of Corrections (POC):

Upon the Department's request, a provider has 10 working days to submit a written Plan of Corrections, which includes for each violation cited on the Statement of Deficiencies: date the correction was or will be made; how the deficiency was resolved; how the problem will be prevented in the future; and name of the individual responsible for resolving the deficiency.

Facility Files:

The Residential Licensing Office maintains facility files available for review which include copies of applications and supporting documents, licenses, inspection and complaint investigation reports, Statements of Deficiencies, Plans of Correction, and other public non-confidential information. These may be viewed at the office(s).