Quality Ratings are issued based upon an evaluation of the quality of services provided by the facility. This evaluation takes place as a part of the licensing survey.

On March 16, 2003, new rules went into effect for Nursing Care Institutions. For licensing surveys conducted after March 16, 2003, the Quality Ratings are: "A," "B," "C," or "D" based upon the number of points (ranging from 1-100) that the facility receives in the evaluation:

"A" for Excellent = a score of 90 to 100 points
"B" = a score of 80 to 89 points
"C" = a score of 70 to 79 points
"D" = a score of 69 or fewer points

NOTE: If the facility has "Not Applicable" instead of a Quality Rating of "A" through "D", it means that the survey has been completed but a change in the Quality Rating may occur. The Quality Rating of “Not Applicable” will remain in effect until the license is issued and a new Quality Rating is assigned.

Information regarding how Quality Ratings of "A" through "D" are assigned can be obtained by clicking on the following link: Arizona Administrative Code, Title 9, Chapter 10, Article 9, R9-10-919.